1) Are Your Watches Genuine?

Yes, all our watches are 100% genuine. Our products are either sourced directly from the brands themselves or via reputable wholesalers, we can therefore 100% guarantee the authenticity of every watch we sell.

2) Are Your Watches Supplied With Original Boxes?

All our watches are brand new and supplied with official boxes, exactly as you would receive them if you were to purchase them from a high street retailer. An example picture of product packaging is listed on each item listing. We do not sell loose, unboxed watches.

3) Why Are Your Prices So Low?

Fashion Watches UK has well established relationships with a number of wholesale partners enabling us to secure great savings which in turn we pass on to our customers. As a result, we are able to offer substantial discounts.

4) Does The Item Come With Warranty?

Yes all items carry either a direct manufacturers warranty for 1,2 or 3 years or alternatively for brands we are third party stockists for, our own 2 year seller warranty. Our warranty is a mirror of the original manufacturer warranty. If there is a mechanical fault with the watch movement we will repair or replace the watch. Warranty does not cover accidental damage, wear or tear, water damage, straps, loss of stones or the plating/colour. If you need to make a warranty claim please get in touch with us and we will assist you.

For further information on warranty and how to claim, please visit our warranty page 

5) Are All Your Watches Actually Held In Stock?

Yes, all watches listed in our shop are held in stock. We ship our watches directly from our stock so you can be assured of speedy delivery.

6) Who Do You Use To Ship Your Item?

We use Royal Mail. All items are fully insured for any loss or damages for peace of mind.

7) What If Nobody Is At Home To Accept My Parcel, What Will Happen To It?

Royal Mail will leave you a card informing you that delivery has been attempted. On this card will be details of a local post office where your parcel will be held for 14 days. You will need identification and the card to collect your parcel. 

8) My Order Hasn’t Arrived Yet, What Do I Do?

While the majority of orders do arrive on time, there are occasionally postage delays particularly during peak seasons, poor weather or possible public holidays. If you believe your order hasn’t arrived on time please contact us.

9) What If My Watch Stops Working Or Is Faulty?

If the movement on your watch stops working within your warranty period please refer to our warranty page for further details on how to make a claim and contact us on helpfashionwatchesuk@gmail.com

10) What If I Receive A Watch And Do Not Like It?

Customer satisfaction is our number one priority, after all our reputation is built on it. If upon receiving your watch you do not like it please return it back to us via a tracked postal service for a full refund. (Please contact us first so we can provide you with return instructions). All we ask is that the watch is returned to us unworn and in its original packaging.

11) When Will I Be Refunded?

99% of refunds are processed within 3-5 working days from the date the watch is returned to us, during peak holiday periods refunds may take slightly longer.