Billing Terms & Conditions

Application

As the Customer, you agree to be bound by these Terms and Conditions when purchasing goods and services from Fashion Watches UK and registered office located at 86-90 Paul Street, London, EC2A 4NE. 

We may also be referred to as the Supplier, or simply as us or we. These are the billing terms that apply to all Services we sell to you. By placing an order for any Services, you acknowledge and agree to these Terms and Conditions. 

Interpretation

The term "Consumer" refers to an individual who is acting for reasons that are primarily outside of their trade, business, craft, or profession.

The term "Contract" refers to the agreement between you (the customer) and us (the supplier) that is legally binding and outlines the terms and conditions for the supply of Services.

Delivery Location refers to the physical address or location specified in the Order where the Services are intended to be supplied, which can either be the Supplier's premises or any other location as mutually agreed upon by the parties.

Durable Medium refers to a physical or digital medium, including but not limited to paper, email, or any other medium that allows information to be addressed personally to the recipient, allows the recipient to store the information in a way that can be accessed for future reference for a period long enough to serve the purposes of the information, and permits the accurate reproduction of the information stored without alteration.

The term "Goods" refers to any items that we provide to you as part of the Services, with the quantity and description specified in the Order.

Order refers to the request made by the Customer to purchase the Services from the Supplier, which is submitted following the step-by-step process outlined on the Website.

The term "Privacy Policy" refers to the guidelines that outline our approach to handling private and personal information provided by you through the Website.

The term "Services" refers to the services that are advertised on the Website, which includes any Goods that are mentioned in the Order, and their respective quantity and description

Website refers to the online platform owned and operated by us, accessible at www.fashionwatchesuk.co.uk, where the Services are advertised and available for purchase.

Services

The Services and Goods are described on the Website, catalogues, brochures, or other forms of advertisement. Please note that any description provided is for illustrative purposes only and there may be minor differences in size and colour of the Goods supplied.

If you require Services or Goods to be made to your specific requirements, it is your responsibility to ensure that any information or specifications you provide are accurate. We will rely on the information you provide in order to supply the Services or Goods to you, and we will not be responsible for any errors or inaccuracies in the Services or Goods if they result from incorrect or incomplete information provided by you.

This statement means that the availability of the Services listed on the Website is not guaranteed and may be subject to change or limitations.

If any changes to the Services are required to comply with applicable laws or safety requirements, we reserve the right to make those changes. We will inform you of any such changes.

Basis of Sale

The information about the Services and Goods provided on our website is not intended to be a contractual offer for the sale of the Services or Goods. Once an Order has been placed through the Website, we reserve the right to reject it for any reason. If we decide to reject an Order, we will make an effort to inform you promptly of the reason for the rejection.

The process for placing an Order is outlined on the Website, and you will have the opportunity to review and correct any errors prior to submitting the Order. You are responsible for ensuring that you have followed the ordering process accurately.

Once you have placed an Order, a Contract will be established for the Services requested only after you receive an email from us confirming the Order (Order Confirmation). It is your responsibility to ensure that the Order Confirmation is accurate and complete and to inform us immediately of any errors. We cannot be held liable for any inaccuracies in the Order submitted by you. By placing an Order, you agree that we can confirm the Contract by sending you an email containing all relevant information (i.e. the Order Confirmation). You will receive the Order Confirmation in a reasonable timeframe after entering into the Contract, but in any event, not after the delivery of any Goods provided under the Contract and before the commencement of the provision of any of the Services.

We aim for these Terms and Conditions to specifically apply to a Contract made by you as a Consumer. If this is not the case, please inform us so that we can provide you with a contract that is better suited to your needs, and may even offer additional benefits as a business.

Fees and Payment

The fees (referred to as "Fees") for the Services, including the price of any Goods (if not included in the Fees), and any additional delivery or other charges, will be the amount specified on the Website on the date we accept the Order. Alternatively, we may agree to a different price in writing.

The Fees and charges mentioned in these terms and conditions include any applicable Value Added Tax (VAT) at the rate that is in effect at the time the Order is placed.

Payment for the Services can be made by submitting your credit or debit card details with the Order or by using an alternative payment method, such as Klarna, Clearpay, Amazon Pay, Google Pay and Apple Pay. We reserve the right to take payment immediately or at any time before the delivery of the Goods.

Shipping Policies 

The cost of shipping Goods will either be included in the purchase price or charged separately and calculated by the seller at the time of purchase if a premium shipping method is selected. In the event that an item is lost during shipping, the seller will refund the buyer the total cost of the item, including shipping. Please note that shipping costs may vary for international or rush orders. If an item is damaged during shipping, the seller may offer a refund at their discretion, but will not be held responsible for the damage. The seller will take reasonable steps to ensure the Goods are protected from loss, damage, or destruction during shipping. For more detailed information on our shipping policies, please refer to our Delivery Policy.

Refund/Return Policy

If the buyer notifies the seller within 30 days of the purchase date, the items can be returned and refunded, or exchanged. To initiate a return, the buyer must contact the seller via email at helpfashionwatchesuk@gmail.com. However, not all merchandise is eligible for return. Any shipping charges incurred during the return process will be the responsibility of Fashion Watches UK.

For more detailed information on our return policy, please refer to our Return Policy page. 

Cancellation

An Order can be cancelled at any time before payment is processed. Once payment is processed, the buyer is responsible for payment. If you wish to withdraw the Order before the Contract is made, you can do so without incurring any liability, by informing us before the Contract is made. If you wish to cancel the Contract after it has been made and within 30 days of the Contract date, you can do so without giving us a reason and without incurring any liability, except that you must return the Goods to our business premises undamaged at your own expense. Once we receive the Goods in undamaged condition, we will promptly refund the price for those Goods and Services that were paid for in advance. This Returns Right is different from the Cancellation Rights outlined below and does not affect your rights in case of defective Goods or Services.

Right to Cancel

These Terms and Conditions allow you to cancel the contract within 30 days without providing any reason, subject to the following conditions. The cancellation period will expire after 30 days from the day on which you or a third party, other than the carrier, indicated by you, acquires physical possession of the last of the Goods. If the contract is for the supply of services only (without goods), the cancellation period will expire 30 days from the day the contract was entered into. If the contract is for the supply of goods over time (i.e. subscriptions), the right to cancel will be 30 days after the first delivery.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement setting out your decision, for example, a letter sent by post, fax or email. You can use the attached model cancellation form, but it is not obligatory. In any event, you must be able to provide clear evidence of when the cancellation was made, so you may choose to use the model cancellation form. You can also electronically fill in and submit the model cancellation form or any other clear statement of your decision to cancel the Contract on our website www.fashionwatchesuk.co.uk. If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation in a Durable Medium, for example, by email, without delay.

Deduction for Goods Supplied 

If you handle the Goods in a way that exceeds what is necessary to establish their nature, characteristics, and functioning, resulting in a loss of value, we reserve the right to deduct the amount of that loss from any reimbursement made to you. For example, if you handle the Goods in a way that would not be reasonably allowed in a shop, you will be liable for any resulting loss, and we may deduct that loss from the reimbursement amount. If we do not make such a deduction, you will be required to pay us the amount of the loss.

Timing of Reimbursement

If you cancel the contract and return the Goods, we will reimburse you for all payments received from you, including the cost of delivery (except for any supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than 30 days after the day we receive back from you any Goods supplied or (if earlier) 30 days after the day you provide evidence that you have returned the Goods.

We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the Goods back or you have supplied evidence of having sent back the Goods, whichever is the earliest.

Returning Goods

If you decide to cancel the contract and have received Goods, you must email us on helpfashionwatchesuk@gmail.com and return them to our registered business address at 86-90 Paul Street, London, EC2A 4NE without undue delay and no later than 30 days after the day on which you received them. You will have met the deadline if you send the Goods back before the 30 day period has expired.

Conformity and Guarantee

We are legally obligated to provide the Goods in compliance with the Contract. If the Goods fail to meet the following obligation upon delivery, they will not be considered as conforming: 

1. At the time of delivery, the Goods must meet a satisfactory level of quality as required by law.
2. The Goods must be fit for any specific purpose that you have made known to us before the Contract is made, and they must be fit for any purpose that we have held out or explicitly stated in the Contract. This requirement applies unless it is unreasonable for you to rely on our skill and judgement. In addition, the Goods must be of satisfactory quality.
3. The Goods must also conform to their description as provided by us, whether in writing or orally or on our website or any other advertising material.

If the failure of conformity of the Goods has its origin in your materials, it will not be considered a failure on our part. As part of our after-sales service, we offer a fixed 2-year warranty period for all orders.

Complaints

If you have any complaints about the items or the seller, you should submit them to our support team by emailing helpfashionwatchesuk@gmail.com. Please note that there is no guarantee of a resolution, and each case will be evaluated individually. The seller will be contacted regarding the complaint.

Legalities

The seller shall not be held responsible for any health or safety concerns arising after the buyer has received the goods or services. In case of any harm resulting from the purchased items, the seller shall bear no liability. Any disputes arising from the use of this website shall be governed by the laws of the United Kingdom. Please note that these billing terms and conditions may be updated from time to time, and your continued use of this website and placement of orders signifies your agreement with these terms and conditions.